FAQ

I want to make your experience of buying online as smooth and simple as possible. If there's anything you need to ask which you can't find below, please do drop me an email at hello@lorrainefield.co.uk.

Shipping

Shipping will be directly from my studio. Your painting or print will be sent via recorded mail or courier so you will be able to track your delivery.

Shipping Time

Orders will be shipped within 7-14 days. Originals will be within 7 days and prints within 14-21 days. There may be certain times when delays are outside our control.

Delivery will be deemed to have taken place once the shipment has reached the delivery address stated on your order.

Currency

Pricing is in pounds sterling.

Overseas clients will be responsible for all local taxes in their chosen shipping destination.

Returns

All returns should be received in the original condition and packaging. We reserve the right not to accept returned goods which are found to not be damaged.

Shipment Arrived Damaged

Should your shipment arrive damaged, please take photographs and contact us immediately. Every work is photographed before being being packaged and posted to you.

Ready to Hang?

All framed originals will be shipped ready to hang. Unframed originals and prints will be shipped ready to be framed in a frame of your own choice.

Commissions

Commissions are welcome. Please contact me via the contact form or directly on hello@lorrainefield.co.uk. We will need to discuss certain criteria such as size of the commission, background preference, time frame, reference photographs, etc.